This Privacy Policy explains how Fikzdev Studio (SSM 202403201828 (003629803-P)) handles personal data collected through fikzdev.com, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
What we collect
When you contact us, we collect the details you give us: your name, business name, email address, phone number and message. We may also collect basic usage data such as pages visited and device type through analytics tools.
How we use it
We use your details to reply to your enquiry, prepare proposals, deliver our services and improve our website. We do not sell your personal data.
Sharing
We share data only with service providers needed to run our business (for example email and analytics providers), or when required by law.
Cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the site. You can control cookies through your browser settings.
AI assistant and WhatsApp
Our website has an AI assistant that answers general questions. What you type is sent to Cloudflare Workers AI to generate a reply. We do not store the content of these chats; we keep only a one-way hashed network identifier and the time of each question for up to 2 days to prevent abuse. Please do not share sensitive personal information in the chat. Answers from the assistant are general guidance, not a quotation. If you contact us on WhatsApp, your messages are handled under WhatsApp's own terms and privacy policy.
Retention and security
We keep personal data only as long as needed for the purposes above, and take reasonable steps to protect it.
Your rights
Under the PDPA you may request access to, or correction of, your personal data. Contact us at fikzstudiowork@gmail.com.
We may update this policy from time to time. The latest version will always be on this page.